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FAQ

How long will it take to receive my order?

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Our processing time is generally 3 business days.  Custom straps can take up to 14 days.  If you need to rush an item to arrive by a specific date, contact us and we'll do all that we can to make that happen.

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Can I make a change to an existing strap on your site?

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Once a strap is completed, any changes are very limited.  We can switch out bells and ties, any change will result in an additional $25 charge.

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What is the atmosphere in the shop when you're working?

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We usually have a Hallmark Christmas movie on in the background (this is 100% true, and we make comments through the whole thing).  Otherwise we're listening to music and consuming all the 'shop snacks'.

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Do you make all the Jingle Bell Straps by hand?

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Yes!  From the design, stamping, tooling, painting and tying each bell, every part is done by hand.

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What makes the Jinlge Bell Straps different from others?

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We hand select each leather hide and only use the highest quality materials.  The bells are solid, heavy, and give an incredible sound - not tinny or hollow.  Since we make and oversee every step of the process, we are confident in everything we create knowing that it's our best work. 

Can I pick up my order instead of having it shipped?

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You bet - We are located in Pleasant Grove and offer local pick up.

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Do you offer refunds?

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Because of the custom one-of-a-kind pieces we sell, we do not offer refunds or store credit.

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What's your favorite Jingle Bell Strap?

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Cody: Any strap that has some western touches, like the Santa fringe strap, with silver conchos, and I love the size 5 bells.  Also any custom strap because they're so unique and one-of-a-kind.

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Julia: I love making custom or heirloom straps.  Being able to create something so specific and personal for someone means a lot!  We delivered an order once and when the customer shook the strap to ring the bells, she started to cry because it reminded her of her childhood.  I'll never forget that.

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