FAQ
How long will it take to receive my order?
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Our processing time is generally 3 business days. Custom straps can take up to 14 days. If you need to rush an item to arrive by a specific date, contact us and we'll do all that we can to make that happen.
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Can I make a change to an existing strap on your site?
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Once a strap is completed, any changes are very limited. We can switch out bells and ties, any change will result in an additional $25 charge.
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What is the atmosphere in the shop when you're working?
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We usually have a Hallmark Christmas movie on in the background (this is 100% true, and we make comments through the whole thing). Otherwise we're listening to music and consuming all the 'shop snacks'.
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Do you make all the Jingle Bell Straps by hand?
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Yes! From the design, stamping, tooling, painting and tying each bell, every part is done by hand.
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What makes the Jinlge Bell Straps different from others?
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We hand select each leather hide and only use the highest quality materials. The bells are solid, heavy, and give an incredible sound - not tinny or hollow. Since we make and oversee every step of the process, we are confident in everything we create knowing that it's our best work.
Can I pick up my order instead of having it shipped?
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You bet - We are located in Pleasant Grove and offer local pick up.
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Do you offer refunds?
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Because of the custom one-of-a-kind pieces we sell, we do not offer refunds or store credit.
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What's your favorite Jingle Bell Strap?
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Cody: Any strap that has some western touches, like the Santa fringe strap, with silver conchos, and I love the size 5 bells. Also any custom strap because they're so unique and one-of-a-kind.
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Julia: I love making custom or heirloom straps. Being able to create something so specific and personal for someone means a lot! We delivered an order once and when the customer shook the strap to ring the bells, she started to cry because it reminded her of her childhood. I'll never forget that.
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